Blank TV guide? Fix a missing EPG in 4 steps
The channel list loads but the guide is empty. Work through these four fixes and the programme schedule comes back.
A blank EPG is frustrating, but it is almost always a refresh problem, not a broken service. Try these in order.
1. Refresh the guide
In TiviMate or Smarters, open the playlist settings and choose Update EPG (or Refresh TV guide). Wait a minute, then check again.
2. Check the EPG source
Make sure the playlist has an EPG source enabled. Some players show it as a separate URL — if it is missing or mistyped, the guide stays empty.
3. Fix the clock
The guide matches programmes by time. If your device's clock or time zone is wrong, the guide can appear empty or show the wrong programmes. Set the time to automatic.
4. Reload the playlist
Remove the playlist and add it again from the same login. This forces the player to download a fresh channel and guide list together.
Still empty?
Some channels simply do not broadcast guide data. If only a few channels are blank, that is normal. If everything is blank after these steps, message us with a screenshot and we will check your line.
Most blank guides are fixed by step 1 — always refresh before you change anything else.
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